Sofia Conversational Report
Medtronic
: 02/15/2021 to 02/25/2021
Hi! Sofia here, your friendly personal benefits assistant. I’ve put together some helpful insights for you. This report can help you understand my overall engagement and interactions with your team.
Conversations with Sofia
Total conversations with Sofia this time period:2,883
% of Sofia chats that occurred after hours or on the weekend:1,096
% of chats that did not result in a conversation with a live representative in the same day:82
% of chats that did not result in a conversation with a live representative within the next 7 days:60
Conversations Across Platforms
MobileXX%
PhoneXX%
WebXX%
Sofia Usage
1211users
Active employees:(69797)
Percentage of Sofia Chats by Employment Status
XX%
Full-time
XX%
Retired
XX%
On Leave
XX%
Terminated
XX%
Part-time
% of Chats depicted by Skill
XX%
Benefits:Questions about what benefits are offered, elections, and plan specific information.
XX%
Benefits:Questions about what benefits are offered, elections, and plan specific information.
XX%
Benefits:Questions about what benefits are offered, elections, and plan specific information.
XX%
Benefits:Questions about what benefits are offered, elections, and plan specific information.
XX%
Benefits:Questions about what benefits are offered, elections, and plan specific information.
Based on your size and benefit offerings, clients like you have these Top 5 Skills...
The next page shows a drill
down of your company's top skills.
*Note: The numbers represented in this report are rounded to the nearest whole number.
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Sofia Conversational Report
Medtronics
: 02/15/2021 to 02/25/2021
Benefits... your employees are talking!
I am here to transform your benefits experience in a new, personalized way that meets your employees' needs. Let’s learn from what benefit plans they are talking about.
Top Skills: Most Common User Phrases
Medtronics Chats:
Top Searched ‘Benefits’ Phrases
Medtronics Chats:
Top Searched 'Spending Account' Phrases
Chats: By Top Searched Plan + Program Types
Medical
Medical
Medical
Medical
Medical
Medical
Medical
Medical
Medtronics Chats:
Top Searched Plan + Program Phrases
Top Plans & Programs: Most Common User Phrases
Medtronics Chats:
Top Searched ‘Benefits’ Phrases
*Note: The numbers represented in this report are rounded to the nearest whole number.
Page 2
Sofia Conversational Report
Medtronics
: 02/15/2021 to 02/25/2021
Top Plans & Programs: Most Common User Phrases Continued
Medtronics Chats:
Top Searched ‘Benefits’ Phrases
Medtronics Chats:
Top Searched ‘Benefits’ Phrases
Medtronics Chats:
Top Searched ‘Benefits’ Phrases
Medtronics Chats:
Top Searched ‘Benefits’ Phrases
Medtronics Chats:
Top Searched ‘Benefits’ Phrases
*Note: The numbers represented in this report are rounded to the nearest whole number.
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